Booking Terms & Conditions
Just Resorts Limited is a privately funded company registered in the UK and is not affiliated with or in any way part of La Manga Club SL who are the Spanish registered owners of the resort.
*10% Off offer applies at www.lamangaclubresort.co.uk until 30 April 2013. Excludes Hotel La Manga Club Príncipe Felipe and Las Lomas Village accommodation. To redeem this offer online, enter code SPRING at checkout. Discount applied at checkout online. Just Resorts reserves the right not to apply discount where it suspects fraudulent use. Not valid for cash or cash equivalent. No adjustments on previous bookings.
1. Payment for the holiday
To confirm your booking you will be required to pay the appropriate deposit and any other applicable supplements due at the time of booking. Where travel is within 8 weeks of the booking date you will need to pay the full cost of the booking at the time of booking, by debit or credit card. Once payment has been made and cleared we will send you a confirmation invoice detailing your booking. You should check all the details shown on this invoice very carefully, especially the spelling of your name which must be the same as your passport. You must inform us as quickly as possible if any of the details on the invoice are incorrect. Please note that the balance of the holiday must be paid no later than 8 weeks before departure. Failure to do this may result in your holiday being cancelled and charges made accordingly. You can telephone us on 0800678 5104 to pay the balance, please have the following details ready; name, address, including postcode, phone number, contact email address, card number, expiry date and security code. For debit cards we will also need the issue number and issue date. We reserve the right to refuse the booking of, or retain any person as a client and we shall be under no liability for any extra costs incurred by such a person as a result of our action, but we will refund monies already paid to us.
If booking be telephone a booking charge of £10 will be added to the cost of the booking and the option to purchase a welcome food pack at £12 and usage of beach/pool towels during your stay at £1 each will be offered. However, if booking online there will be no booking charge and you will receive the welcome food pack and use of the beach/pool towels at no extra charge.
The price as quoted at the time of booking, at which time your deposit will be taken, will be confirmed as definite. Prices shown on our website, which make up the inclusive cost quoted on our final invoice, are based on special contract rates. Verbal and website price quotations will be regarded as provisional until confirmed in writing on your Confirmation invoice. In the unlikely event of an administrative error resulting in an incorrect price being displayed on the website, we reserve the right to correct the price. Offers are not combinable unless expressly stated and can be withdrawn at any time. We have no control or jurisdiction over prices that may be charged at the resort for the same or similar services and can accept no responsibility or liability if these differ from those quoted therein. The price that we confirm to you in writing at the time of booking is the price, including increases or reductions, that you will pay.
It is a requirement for you to have appropriate and adequate travel insurance. If you intend to take part in any dangerous pastime, make sure that you have the extra cover required. All policies must include medical treatment and repatriation in the event of an accident or serious illness.
Guests in breach of this condition will be deemed to have indemnified the company for any consequential loss incurred by the company on their behalf and such costs will be redeemable from them.
4. If You Change Your Booking
If you want to change details of your booking we will do our best to help. Minor changes to your booking which do not involve a change of dates or type of property, but require a new confirmation from us, may incur an administration fee of £25.00. Changes to dates or to the type of property will be considered as a cancellation and will incur cancellation charges as detailed below.
5. If You Cancel Your Holiday
You may cancel your booking, or part of it, once it has been confirmed, but the instructions will only be valid if put in writing and signed by the person who made the booking. Your booking will be deemed cancelled on the date that your written notification is received by us. To compensate us for the expense of processing your booking and for the risk that we may not be able to resell the holiday, we charge a cancellation fee on the scale shown below. The amount payable (by whoever confirmed the booking) depends on when we receive your written instructions – the more notice you give, the less we will charge. If you have to cancel for reasons covered by your insurance policy you should be able to recover your cancellation charges:
Cancellation Charges (including payment by credit card)
Cancellation received: Cancellation charge payable:
56 days or more Loss of deposit
28 – 55 days 60% of total or deposit if greater
14 – 27 days 80% of total or deposit if greater
13 days or less 100% of total or deposit if greater
6. Changes By Us
Occasionally it is necessary for us to make minor changes to your booking, such as changing the number of property you have been allocated to a similar property within the same development, which we reserve the right to do at any time. In the event of any such changes we will notify you as soon as possible.
In the unlikely event that your accommodation of the type you have booked becomes unavailable after you receive confirmation, we will endeavour to provide alternative accommodation of a similar specification. If no such accommodation is available or if the alternative is not acceptable to you, your booking will be cancelled and a full refund of accommodation costs will be made. This will be deemed full and final settlement and no further sums will be payable by Just Resorts Limited in view of cancellation.
* Important Note: Refund payments do not apply to changes or cancellations caused by 3rd party changes, cancellations or any “Force Majeure”. “Force Majeure” means unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. Such circumstances or events include (but are not limited to) war or threat of war, riot, civil strife, industrial dispute, closure or congestion of airports or ports, terrorist activity, natural and nucleardisaster, fire, adverse weather conditions and health risks.
If you wish to make a complaint to La Manga Club Resort please visit the Resort Management office in the resort immediately who will be happy to help. If we cannot resolve the problem at the resort or during your stay, you must notify us within 35 days of your return. To make a complaint, please contact us by post or email. Please provide as much information as possible, including your booking reference and holiday dates where applicable. You can write to us at Customer Services, Just Resorts Ltd, 28c London Road, Alderley Edge, Cheshire SK9 7DZ.
We reserve the right to make changes after publication of information. Our experts inspect every property and facility regularly to ensure that the information we provide is accurate. However, circumstances can change and we reserve the right to make these changes. For example, all the facilities in a resort might not be fully functional in early or late season. Sometimes the facilities in a villa may be removed or added to. Public holidays and religious festivals may also affect the availability of resort and property facilities. We will tell you of any changes that we know about when you book. If you have already booked, we will tell you of any change in circumstances which would affect your holiday as soon as we can before you leave. We cannot accept liability for information, however obtained, from outside sources such as independent third party websites.
Damage and Breakages
All damage or breakages should be reported to your Concierge at Resort Management immediately so that we can fix the problem as soon as possible for you. Damage or breakages caused by negligence or intention should be reported and paid for before vacating your accommodation or the appropriate amount will be recovered on your return to the UK.
General information about our properties
All Just Resorts Limited properties are privately owned and are managed by Resort Management. Descriptions (printed or otherwise) of properties and services are made in good faith and are intended to be as accurate as possible. However, changes may sometimes occur and in the event of any serious discrepancy we will let you know as soon as possible.
While water and electricity supplies are of a standard comparable to those in similar accommodation in this area of Spain, interruptions to the supply do sometimes occur. We cannot accept responsibility for this or for the absence or failure of any other service or facility beyond our control.
If the booked accommodation becomes uninhabitable during your stay due to circumstances beyond our control (e.g. adverse weather conditions, fire, power failure or flooding), we will do our utmost to provide alternative accommodation at no additional charge. In these or other circumstances beyond our control we will not be liable to pay compensation.
The availability of certain facilities and services, either in your accommodation or on resort, (in particular swimming pools, some restaurants, sports & leisure activities etc) is subject to seasonal variations. Such facilities and services may be suspended or closed without prior notice.
As properties are privately owned it is possible that building work may take place near your accommodation at any time during the year. While such work may be undertaken by a third party over whom we have no control, we will endeavour to let you know in advance of any major work taking place and to offer alternative accommodation if available. If we are unable to do so you have the right to cancel without penalty or to a reduction of £25 per person per stay on the accommodation booked.
About your accommodation
At Just Resorts Limited we pride ourselves in offering only the highest standard of property. To this end, we appreciate your cooperation in ensuring that accommodation remains in top condition for the enjoyment of all our guests.
The accommodation may only be occupied by those persons named on the booking form. If the property is used by more than 2 persons per bedroom a charge of £50 per person per week will be levied.
No pets or animals of any kind are allowed in rented properties.
On arrival you will be asked to sign a blank credit card slip as a guarantee against any loss or damage which should be reported immediately to Resort Management and paid for on site. After your departure, we will carry out an inventory check and assuming all items are in order, the credit card slip will be destroyed.
If there is a telephone in the property, incoming and internal resort calls are free of charge. If you would like to have an external line connected you will be asked to pay a connection fee and provide a signed blank credit card slip to cover the cost of any calls.
We strongly recommend you take out adequate holiday insurance to cover you in the event of cancellation, loss or damage to your own or third party property, medical and repatriation expenses.
Just Resorts Limited shall not be liable for any loss or damage arising from any matter beyond our reasonable control, including (but not limited to) acts of God, war, civil disturbance or terrorism, industrial disputes, government actions or failure of public services.
Should you have any complaint whilst you are on holiday, please let Resort Management know immediately and they will do everything possible to resolve the situation to your satisfaction. We cannot accept responsibility for any claim that has not been notified in this way, unless this was impossible due to exceptional circumstances. If your problem is not resolved you may lodge an official complaint using the form available at Resort Management or by notifying us in writing within 35 days of your departure.
Any dispute in connection with the aforementioned Terms and Conditions (including all matters arising from them) is subject to UK Law and to the exclusive jurisdiction of the UK Courts.