FAQ
You may find the answer to your query on this page, however if your question is still unanswered please contact us.
- Does the website show live availability and prices?
- Can I book and pay online?
- Are there added advantages to booking online?
- How much is the deposit at the time of booking?
- Is there a minimum age to make a booking?
- When is the balance payment due?
- How do I pay my balance?
- Booked before with us?
- Which airports are closest to La Manga Club Resort?
- How can I book airport transfers with you?
- How can I book car hire with you?
- Will you provide directions to the resort from the airport?
- How can I book activities?
- Do you arrange bike hire for a cycling holiday?
- What time can I occupy the accommodation from on arrival day?
- Where do I collect the accommodation keys from?
- Where do I collect the accommodation keys from if I arrive outside of office hours?
- Do you provide cots and high chairs for infants?
- What food items are included in the standard welcome pack?
- Are towels and linen provided in the accommodation?
- Are hairdryers provided?
- Are irons and ironing boards provided?
- Are there barbecues at the properties?
- Are there supermarkets on the resort?
- What time do I have to vacate the accommodation on departure day?
- Are there any last day facilities if I have a late flight?
- How do I leave feedback after my holiday?
- Will the property be cleaned during my holiday?
Does the website show live availability and prices?
Yes, our website will show you exactly which properties are available for rent at the time of searching and the prices. You can refine and tailor your search to be more specific if needed and the website will automatically display the villa, townhouse or apartment that meets your requirements on the dates you have selected.
Can I book and pay online?
Yes, with La Manga Club Resort booking online is so simple and safe, you can secure your chosen property immediately when you will be asked to pay a deposit or the full balance depending upon your travel date. With all our rental properties you can pay by debit or credit card. Payments are safe and secure using the Worldpay system. Plus there are loads of FREE extras when you book online – online booking discount, pool/beach towels for use during your stay and a basic Welcome Pack.
Are there added advantages to booking online?
Absolutely, the website is live so bookings can be made when it is convenient for you 24/7, so you get to secure your chosen rental property immediately.
How much is the deposit at the time of booking?
If your booking is greater than 8 weeks prior to departure, your deposit will be 30% of the total accommodation cost. Fewer than 8 weeks to departure the full payment is required at the time of booking.
Is there a minimum age to make a booking?
You must be at least 18 years old to make a booking on our website or on the telephone. The person making the booking will become the lead passenger and must travel on the holiday.
When is the balance payment due?
The balance payment is due 8 weeks prior to departure. If you paid a 30% deposit at the time of booking, we will send you an email to remind you that your balance is due.
How do I pay my balance?
Your balance payment can be made on the telephone by calling our reservations team during office hours on our FREEPHONE number 0800 678 5104. In order to complete the Securepay system we will ask for the following information; name and address including postcode, phone number, email address, card number, expiry date and security code. For debit cards we will also need the issue number and issue date.
Booked before with us?
If you have previously booked with La Manga Club Resort and you choose to book with us again, we will automatically reward your loyalty with a Superior Welcome Food pack including a bottle of Cava worth £30 providing your booking is for a week or more.
Which airports are closest to La Manga Club Resort?
La Manga Club is easily accessible from both Alicante and San Javier (Murcia) airports. A wide variety of low budget airlines regularly fly to both destinations, taking approximately 2 hours and 30 minutes flying time from all major UK airports. On arrival, we can arrange car hire or taxi transfers to suit your requirements. Alicante Airport is approximately 1 hour 20 minutes car journey to La Manga Club and San Javier (Murcia) is approximately 20 minutes car journey to La Manga Club.
How can I book airport transfers?
Private taxi transfers can be arranged for either Murcia or Alicante airport. Please ask our reservations team by email or telephone to help with your booking..
How can I book car hire?
Competitive car hire rates are available from our on resort car hire partner. Car hire can be arranged for airport pickup, please ask our reservations team by email or telephone to help with your booking.
Will you provide directions to the resort from the airport?
Yes, when you make your booking with La Manga Club Resort, you will receive a booking confirmation which will also contain directions from Murcia and Alicante airport to La Manga Club Resort.
How can I book activities?
La Manga Club Resort and Resort Management (our on-site handling agent) have extensive knowledge of the resort and its facilities. We can advise and assist you booking golf, tennis, football, restaurants, bike hire etc. Please contact us either before your travel on free phone 0800 678 5104 or you can call us from your accommodation on resort so that we can help you book and confirm your activities.
Do you arrange bike hire for a cycling holiday?
We can advise and assist you booking bike hire for your cycling holiday. Please contact us before your travel on free phone 0800 678 5104 so that we can help you reserve your bike.
What time can I occupy the accommodation from on arrival day?
You can occupy your accommodation from 4pm on arrival day. Please take this into consideration when booking your flights.
Where do I collect the accommodation keys from?
Your booking confirmation will contain directions to our handling agent’s offices on the resort, your arrival will be processed by our handling agent, RESORT MANAGEMENT.
Resort Management will provide you with a Welcome Pack containing the keys and directions to your accommodation. A representative from La Manga Club Resort is also available during office hours should you have any special requests or require any concierge services.
Where do I collect the accommodation keys from if I arrive outside of office hours?
Arriving out of office hours on La Manga Club is very common and we handle this easily and conveniently to enable guests to access their accommodation at any time of the day or night. Should you arrive at La Manga Club Resort outside office hours, the keys and directions to your accommodation will be left in an envelope addressed to you in the external safe at the top of the stairs to the main entrance of Resort Management’s offices. (The code for the safe is included in your booking confirmation).
Do you provide cots and high chairs for infants?
Yes, when you booking with La Manga Club Resort, as part of our exclusive service, we provide a FREE toddler pack which includes cots with cot linen, a high chair and a stair-gate if required.
What food items are included in the standard welcome pack?
When you book your accommodation with us, you will receive a standard welcome food pack that will be delivered to your accommodation. This will be free of charge if you booked online, or charged at £12 if you booked by telephone. Items included in the pack: Water, milk, tea, coffee, sugar, juice, bread, jam, butter.
You can choose to upgrade your welcome food pack to the “Intermediate Food Pack” for £15. Included in this pack is everything that is in the standard pack plus: Ham, cheese, crisps, biscuits, lemonade, eggs, 6 extra toilet rolls.
You can choose to upgrade your welcome food pack to the “Superior Food Pack” for £30. Included in this pack is everything that is in the standard and intermediate pack plus: Bacon, olives, cereal, wine, cava.
Contact us to arrange your welcome food pack upgrade on free phone 0800 678 5104.
Are towels and linen provided in the accommodation?
La Manga Club Resort ensures all accommodation is thoroughly cleaned and the beds are changed with fresh linen. High quality pool towels for use during your stay are also provided if your booking was made online or for a small charge for bookings made on the telephone.
Are hairdryers provided?
Every property has a hair dryer(s).
Are irons and ironing boards provided?
Every property has an iron and an ironing board.
Are there barbecues at the properties?
Every property has either a built in or portable barbecue for guests to use.
Are there supermarkets on the resort?
On La Manga Club, there are 2 supermarkets which stock a good selection of groceries. Larger supermarkets can be found approximately 10 minutes drive from the resort.
What time do I have to vacate the accommodation on departure day?
You will be required to vacate your La Manga Club rental accommodation by 10.30am. Please return your keys to the Resort Management office on departure. If the office is closed, please leave the keys in the letterbox, which is on the wall, up the stairs to the right of the main entrance.
Are there any last day facilities if I have a late flight?
Our Resort Management team will store your luggage for you on your last day once you have vacated your accommodation at 10.30am. It may be possible to stay later in your accommodation for a fee and subject to availability. Please make your request the day before departure so the team can check availability and provide a quote for you.
How do I leave feedback after my holiday?
You will receive an email upon your return, inviting you to provide feedback. Alternatively you can access the feedback form by clicking here.
Will the property be cleaned during my holiday?
Your villa or apartment will be cleaned thoroughly ready for your arrival. If your holiday is for 7 nights, the linen and towels will be changed mid-week at no extra cost. If your holiday is for 10 or more nights, linen and towels will be changed mid-week together with a mid-week clean of the villa or apartment at no extra cost.
